Refund policy
Refunds & Cancelations
Our policies for cancelations, returns, and refunds will vary based on product type and method of purchase. Please review the policies below for the appropriate category as it applies to your purchase. We reserve the right to periodically update or change our policies without notice.
Online Purchases
The following policy applies only to online purchase of retail goods, and does NOT apply to in-store purchases, rental item, services, or online purchases for in-store pickup. Items purchased online for in store pickup will be subject to the policies covered in the section In-Store Retail Purchase.
Cancelations. Cancelations received prior to shipping will be eligible for a full and complete refund. Generally speaking, however, we strive to ship product as quickly as possible. If you opt to cancel your order it is imperative that you contact us as soon as possible. Once an item ships, you will be responsible for paying all shipping costs, including return shipping costs.
Returns
We strive to ensure that you are completely satisfied with your purchase, however if you are dissatisfied, we urge you to contact us by email at info@stylizedevents.com so that a resolution can be reached. If in the off chance a resolution cannot be reached to your satisfaction our standard return policy is as follows. Please note the return policy will vary by product.
General Merchandise. For general merchandise and finished goods, such as party supplies, returns are accepted withing 30 days of purchase provided the product is in its original condition and packaging. Please inspect your merchandise upon receipt to ensure that the product is free from defect. Full Refunds will only be issued for incorrect or defective merchandise. Returns for any other reason will require all shipping charges to be paid.
Handmade Items. For Handmade Items; returns are accepted within 30 days from receipt of goods provided that the item is returned in it's original packaging and original condition.
Custom Orders. We DO NOT accept returns on Custom orders, unless the product is wrong. Full refunds will only be given on defective or incorrect merchandise, returns for any other reason will require shipping charges to be paid.
Perishable Goods. Returns are NOT accepted for any reason on perishable goods.
Instant Downloads and Gift cards. Returns are NOT accepted on downloadable items, or gift cards.
Return Process. To complete your return, we may require a receipt or proof of purchase. Email us at info@mystylizedevents.com with your receipt or order number within the applicable return period to begin the return process. For incorrect or damaged merchandise photographic proof of defect may also be requested. In the rare event that your product is defective, you will be provided a prepaid shipping label to return the product to the appropriate location. Please do not send your purchase back to the manufacturer. Refunds are generally processed within 3 days of our receipt of the returned item.
Non-defective merchandise may be returned provided you email info@mystylizedevents.com a copy of your receipt or proof of purchase within the standard return window. You will be provided a shipping address to return the product and you will be responsible for paying the return shipping fees. Once the item is received and inspected your refund will be issued. Please allow 3-5 days from date product is received back for your refund to be processed.
Exchanges. If an item arrives to you damaged or defective, we will replace it provided you report the damage within 3 days to info@mystylizedevents.com. Photographic proof of the defect will be requested if they are defective or damaged. We may, at our discretion advise you to dispose of the defective product and simply ship you a replacement. Should we determine that the item need to be returned, we will provide a prepaid shipping label for you to return the defective item to us. We reserve the right to require that the item be returned to us and inspected by us PRIOR to shipping your replacement.
Return Shipping. We will provide labels for all items being returned to us. In the event of a return for any reason other than defect or damage, the cost of the return label will be deducted from any refund owed to you. We utilize USPS and UPS as our shipping partners and reserve our right to select the most cost-effective options for return AND replacement shipping. Should you wish to expedite shipping for any return, exchange, or replacement item, you must contact us at info@stylizedevents.com or call 844-789-5493 to make arrangements for alternate shipping options. You will be responsible for any additional charges associated with expediting shipments regardless of return reason. This includes damaged and/or defective merchandise. Do NOT return any item to the manufacturer. Do NOT return items without authorization, as we will not be able to process any returns or refunds for items returned without prior authorization.
In-Store Retail Purchases.
This policy applies only to retail goods purchased in store or ordered online for in store pickup. It does not apply to online orders that require shipping or to rental items or services.
Cancelations. Cancellations will apply to products that are ordered in advance, typically in conjunction with rental product, for example, Popcorn boxes with a popcorn machine. Cancelations for retail product or supplies which are received prior to delivery confirmation, are eligible for full refunds.
Returns. Our return policy will vary based on type of product. Please review the details below.
General Merchandise. For general merchandise and finished goods, such as party supplies, returns are accepted withing 30 days of purchase provided the product is in its original condition and packaging. Proof of purchase WILL be required for all returns. We do not accept returns for in store merchandise that has been opened or damaged. NOTE: Supplies purchased in conjunction with rental items are subject to these same conditions. For example, if you purchase a package of 50 cotton candy cones, and only use 1 from the package, you may NOT return the remaining 49.
Handmade Items. For Handmade Items; returns are accepted within 30 days from receipt of goods provided that the item is returned in its original packaging, if applicable, and original condition. Proof of purchase will be required for
Custom Orders. We DO NOT accept returns on Custom orders, you will have the opportunity to inspect custom orders prior to picking up. Full refunds will only be given on defective or incorrect merchandise at time of pickup.
Perishable Goods. Returns are NOT accepted for any reason on perishable goods.
Instant Downloads and Gift cards. Returns are NOT accepted on downloadable items, or gift cards.
Rental Items.
This policy applies only to rental goods. Variations in policy will occur based on product type and availability, please refer to individual categories below.
Three Day Right of Rescission. We offer a three day right of rescission on all rental items, provided the item has not yet been delivered or picked up. For clarity, should you opt to cancel your order, for whatever reason, within 36 hours of placing the order, and we have not delivered, or you have not picked up your merchandise, you are eligible for a full refund. This includes all deposits marked as non-refundable.
Delivered or picked up. If your order has been delivered or picked up, it is no longer eligible for cancelation, whether it is within three days or not.
Cancelations after 3 days. Orders canceled after three days may be eligible for a full or partial refund dependent upon type of merchandise and proximity to delivery date.
Confirmed Deliveries. Should you opt to cancel your scheduled delivery after final confirmation (5-7 days prior to event) an additional cancellation fee equivalent to a percentage of your rental total will be applied to the order. This fee varies based on proximity to your delivery date. That is to say the closer to your delivery it is the more the fee will be. Orders canceled the day of delivery are subject to a 50% cancelation fee, provided that the delivery has not been attempted. Orders refused on delivery are considered to have been delivered, and no refunds will be given. Orders canceled the day prior to delivery after 12pm EST will be subject to a 25% cancelation fee. Orders canceled after final confirmation but before the 12pm cutoff the day prior to delivery will be subject to cancelation fees equivelant to 10% of the rental total. The cancelation fee is in addition to any deposits marked as non-refundable. Any refunds due to you will be processed within 3 days of the cancelation and will be less this cancelation fee and all deposits marked as non-refundable.
Non-Refundable Deposits. Several categories in our rental catalogue require non-refundable deposits to reserve, most notably tents and certain décor items. This deposit amount will be notated on your reservation. This amount is typically due at time of reservation and will not be eligible for refund after the three day right of rescission period, no matter what the reason for cancelation is.
Reservation Deposits. Most items in our rental category require a reservation deposit to hold the merchandise for your events. Should you opt to cancel your order prior to delivery confirmation or pickup, and have left a standard reservation deposit, you are eligible for a refund of the reservation deposit.
Weather Related Cancelations. Should you opt to change or modify your reservation, due to predicted weather, you may be subject to cancellation fees or loss of deposits. We do not distinguish between cancelation reasons when determining refunds and fees. If you cancel your order after it is confirmed, you WILL be charged a cancelation fee and loose any non-refundable deposits.
NAMED STORM EXCEPTIONS. The sole exception to the aforementioned statement is when we determine, at our discretion, that the installation of equipment or merchandise may pose a threat to person or property. This typically refers only to tents and will occur when tropical force winds or greater are predicted, and usually only applies to named storms as determined by the national weather service.
Should we make the determination that an order cannot be delivered or installed in a safe manner, or that we need to remove an item due to safety concerns, as a result of an impending weather event, you will be offered the option of rescheduling for a different date at no additional charge or fee. Should you wish to cancel as a result of OUR DECISION to remove or cancel a delivery due to valid safety concerns associated with weather events, you will still be subject to a loss of any deposit marked as Non-Refundable.
Long term or extended rentals that need to be removed as a result of a weather event, will be removed and reinstalled as necessary at no additional charge, however no refunds or adjustments will be made to the rental terms for time that the item/items are not in use due to the weather.
Refunds
Refunds are issued in the same manner as they are received unless you pay by cash. Cash payments are refunded by corporate check only. If you pay by credit card your refund will be issued to the same card you used to make your payments, unless 45 days or more have passed since the original payment was made. In cases where the 45 day window has passed refunds will be issued by corporate check. Credit Card refunds are processed on our end within three days of cancellation. Checks are issued within five days of cancellation. We cannot be held responsible for the time it may take for your banking institution to accept or process the refund on their end. Checks will be mailed via first class mail to the billing address on the account. We cannot be held responsible for delays associated with mail delivery.