Shipping times vary by type of product as well as the shipping method you select, please refer to individual items for each items specific lead times. In general, however, our products ship within one business day, with the notable exception of custom handmade items, which will require additional time to design and create. For most shipping methods, items will arrive to you within two to three business days. You will receive shipping information including tracking numbers via email once your order ships.
If your Item arrives incorrect we will replace the item for the correct item at no cost to you. Email us withing 3 days of receiving the item at email@example.com with proof of purchase (order number or copy of receipt). We will then provide you with a return shipping label. To expedite the process, please include an image of the item you received and a brief explanation of the issue.
If your Item arrives damaged we will replace the item at no cost to you. Email us withing 3 days of receiving the item at firstname.lastname@example.org with proof of purchase (your order number or a copy of your receipt). To expedite the process, please include an image of the item you received and a brief explanation of the defect.
At this time we only ship to the United States, however we are working to add additional countries in the near future. While we work through international shipping, please contact us directly at email@example.com should you wish to ship your selection internationally and we will do our best to accomodate you.
You may cancel your order for a full refund, no questions asked, within 24 hours of placing the order. Simply email us at firstname.lastname@example.org within the time frame and we will process your cancellation and refund your payment utilizing the same payment method you used to place the order.
You may cancel your order for a full refund within 3 business days of placing your order provided that your order has not yet shipped. Items that have shipped will result in shipping charges and only partial refunds will be given. Again, if you need to cancel your order, email us at email@example.com as soon as possible, to avoid any shipping charges.
You may cancel your order within 30 days, however you will be required to pay for shipping. We're sorry, but after 3 days there will simply be no way to stop the shipping process and cancellations will require that you cover shipping costs.
Customized Items & perishable goods are not eligible for return.
General products and finished goods can be returned within 30 days of shipping. Returns requests must be received by firstname.lastname@example.org within that time frame. The item will need to be returned in the original packaging and a shipping label will be provided to you. You will be responsible for all shipping costs and a partial refund (we will deduct shipping costs from your refund) will be issued to the payment method used to place the order once we have received and inspected the product.
Renting an Item is Easy! All you need to do is send us an Email. We will send you an invoice and request a deposit, which you can pay right on line. Should you wish to pay by check or cash, we can arrange a meeting. At this time hours are only available by appointment, so we will need to schedule a time to make in person payments.
Simply shoot us an Email at email@example.com and we will assign the appropriate person to get back to you. In most cases we can devise a solution for your specific needs through email or phone calls, however if at anytime you would prefer an in person consultation we can certainly make arrangements for that.
It may seem a bit overwhelming to get everything organized and scheduled, and the process can seem daunting. We've put together a page which can be found here, which should explain things clearly. If you are having a large event, we highly recommend hiring a planner to help, however, if you wish to do it yourself, we are here to help. Email us at firstname.lastname@example.org and we can get you started on the right path.
We are based out of Barnegat, NJ. We currently operate out of our home, so appointments must be scheduled. We can arrange to meet at your place, our place, or a mutually agreeably middle ground. We think you'll find that we are pretty darn accommodating!
We also currently store items in several locations, which means that when opting for pick up we maybe able to accommodate a location closer to you, however this is not guaranteed.
We will communicate the best location from which you can pick up, and we will ensure that all your selections are in one centralized place at your designated pickup time. You then simply show up at your designated time with an appropriately sized vehicle and pick up your product.
In this case we must say NO. If you are opting against delivery, you must load AND SECURE any items you are picking up. You are responsible from our door back to our door when picking up rental items. Make sure your vehicle is appropriately sized, you are able to protect the rental items you have picked up from the elements, and that you have secured them safely to prevent damage.
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